Frequently Asked Questions

What to do if I want to insure my deposits, investments or other types of financial products?

Deposit insurance rules including the list of financial products that are covered by the insurance, are defined by the Act on Banks. You cannot therefore influence whether the financial product will be insured and under which conditions. If the product is covered by insurance, it is insured automatically and you do not need to act.

Information regarding whether a financial product is insured have to be provided to you by the financial institution that offers such product. If you have doubts, you can verify the information you receive by contacting the Guarantee System.

What to do if I want to know if the financial institution whose product I use is in good condition?

This is a rather difficult and professionally demanding question. The condition of financial institutions is assessed by teams of financial analysts. You can also assess this as well by using information that the institution discloses about itself. Banks, building savings banks and cooperative credit unions are, for example, obliged to disclose quarterly information about their financial condition on their websites. Ratings from international agencies, if provided, can also be helpful. In the Czech Republic, the body responsible for the supervision of financial institutions is the Czech National Bank. However, the employees of the Czech National Bank have a confidentiality obligation and can disclose information only to the extent not forbidden by law. We recommend choosing products from financial institutions that you feel most confident about.

What to do if I use a financial product that the financial institution is refusing or unable to pay out?

If it is a financial product covered by deposit insurance, and if the legal conditions for deposit compensation payout are fulfilled, you will be reimbursed up to the amount defined by law. If the product you use is not covered by deposit insurance, your claim must be submitted to the financial institution in question or to a competent court. You can also contact the Financial Arbitrator of the Czech Republic (www.finarbitr.cz).

What to do if I want to complain about services provided by a financial institution, financial advisor or other person providing financial services?

We recommend first taking up this issue with the management of the financial institution in question. You can also contact the Financial Arbitrator of the Czech Republic (www.finarbitr.cz) or eventually a competent court. The Guarantee System is not permitted to intervene in disputes between clients and financial institutions – it does not dispose the relevant powers, information or tools to do this.

Where can I get information about my deposit insurance?

Since 1st January 2016, banks have an obligation to inform their clients about the deposit insurance system they participate in at least once a year. The information sheet must be strictly formulated according to Czech National Bank Decree No 12/2016 Coll. Banks comply with this obligation in different ways, such as publishing the information sheet via internet banking or by sending their clients a letter. The aim of the information sheet sent is to apprise clients of the fact that their deposits are insured and of the conditions of this insurance. If you have any further questions about deposit insurance, do not hesitate to contact your bank or the Guarantee System.

Will I get my money back if my bank goes bankrupt?

If you had money at a bankrupt bank, building savings bank or cooperative credit union, e.g. in a current, savings or term account or in a passbook, you will not lose your money. This is because deposits kept with these financial institutions are legally insured up to the equivalent of EUR 100,000.

Who will repay compensation?

The deposit compensation payout is now performed by the Guarantee System from the Deposit Insurance Fund, whose assets are managed by the Guarantee System. The payout itself is performed through branches of a selected payout bank.

How soon after the collapse of a bank will I get my money back?

Your compensation will be ready for payout after 7 working days from the “record date” (i.e. day when the Guarantee System receives the Czech National Bank Notification about the inability of the bank to meet its obligations to eligible persons under statutory and contractual conditions).

What is insured by the deposit insurance fund? On what accounts does it apply?

Deposits with banks, branches of banks from non-EU Member States, building savings banks, and cooperative credit unions are insured.

These are, in particular, current accounts, savings accounts, term deposits, savings books etc.

Bills of exchange, bonds, shares and other securities are not insured.

Member’s investments (contributions) of cooperative credit union members (i.e. basic member’s investments and subsequent member’s investments under Section 4b of the Act No 87/1995 Coll., on Savings and Credit Cooperatives, as amended) are also not insured. Pre-paid debit cards not linked to any account, issued in the form of electronic money (e.g. my paysafecard) are not insured. Deposits of territorial self-governing units – if they do not fulfil the conditions defined by law (for further information, please click here) – and government deposits are also now not insured.

What is the situation with the insurance of deposits in pension funds and life insurance?

These financial products are not insured with the Guarantee System.

What is the coverage limit for deposit insurance?

The coverage limit for deposit compensation payout is EUR 100,000. In specific situations defined by law the limit can even be increased by an additional EUR 100,000. The equivalent in Czech crowns is calculated on the basis of the foreign exchange rate announced by the Czech National Bank as at the record date.

Example: Czech National Bank foreign exchange rate announced at the record date is 27,02 Czech Crowns/EUR, the coverage limit in Czech Crowns calculation: 100 000 x 27,02 = 2 702 000 Czech Crowns.

Does the Financial Market Guarantee System cover deposits made in different currencies?

Yes, however compensation for deposits held at accounts located in the Czech Republic will be paid in Czech crowns.

In which cases can I receive higher compensation?

Higher compensation can only be received in cases precisely defined by law - for instance, if funds credited/deposited onto your account originate from the sale of a residential property, from an inheritance, or from an insurance settlement for an accident, illness, disability or death, etc.). In such a case, it will be possible to obtain compensation above the standard limit of EUR 100,000 EUR - up to an additional EUR 100,000. Another condition is that the funds were credited onto the account no later than 3 months before the relevant bank/building savings bank/ cooperative credit union went bankrupt.

More information on increased compensation can be found here.

Will you compensate me for any interest I have earned on my account?

When the bank is declared in default, the depositor will be paid an interest accrued on deposits as at the record date as part of the compensation amount.

Does the Financial Market Guarantee System cover deposits made in different currencies?

Yes, however compensation for deposits held at accounts located in the Czech Republic will be paid in Czech crowns.

What does the record date mean?

It is the day on which the Czech National Bank delivers a written notice to the Guarantee System about the inability of a financial institution to meet its commitments, or the day on which a court issues a decision on the bankruptcy (insolvency) of such an institution. Since this day, the Guarantee System starts preparations for deposit compensation payout which has to be commenced within 7 business days from the record date.

If I, as a parent, open a bank account for my child, will this deposit also be separately insured as it would be for an adult>

Yes, this deposit will be insured just as it would be for an adult, while the deposit owner will be allowed to dispose of the deposit after reaching 18 years of age. If the bank goes bankrupt while the child is a minor, the deposit compensation payout may be collected by the child’s legal representative or guardian.

WHAT IS THE SITUATION WITH DEPOSIT INSURANCE IF A NATURAL PERSON HAS A BANK ACCOUNT KEPT IN HIS/HER NAME AND AN ACCOUNT IS KEPT WITH THE SAME BANK FOR A LEGAL PERSON OF WHICH THIS INDIVIDUAL IS A MEMBER? ARE BOTH DEPOSITS INSURED?

Yes, both deposits are insured up to a limit corresponding to the equivalent of EUR 100,000. In this case, there are two different account holders, one of them being a natural person and the other being a legal person. The case is different when a natural person who is an entrepreneur has two accounts at the same bank, one for a natural person and the other for a self-employed person. In this case, the person is one and the same, and only one limit of EUR 100,000 will apply. The balances of the two accounts would be added up to determine the deposit compensation amount.

I HAVE A TERM DEPOSIT AT A BANK AND SO DOES MY WIFE. ARE WE UNDERSTOOD TO BE TWO NATURAL PERSONS, I.E. SHOULD THE FINANCIAL MARKET GUARANTEE SYSTEM PROVIDE EACH OF US WITH COMPENSATION EQUAL TO 100% OF OUR DEPOSIT, INCLUDING INTEREST?

Yes, in this case there are two separate persons, and each of them is covered through a deposit insurance limit equivalent to EUR 100,000.

HOW SHOULD I INSURE ONE MILLION EUROS WHEN I CAN ONLY INSURE 100,000? CAN I DIVIDE THE DEPOSIT OVER SEVERAL BANKS? CAN IT BE UNDER ONE NAME, OR DOES EACH DEPOSIT HAVE TO BE MADE BY A DIFFERENT PERSON?

The insurance limit applies to a depositor per bank. You would have to distribute your savings to several banks or deposit them at the name of different persons (e.g. all family members).

DO THE PAYOUT LIMITS ALSO APPLY TO THE BRANCHES OF FOREIGN BANKS OPERATING IN THE CZECH REPUBLIC? IF NOT, WHAT RULES ARE FOLLOWED IN THE EVENT OF THEIR BANKRUPTCY?

Branches of foreign banks from EU Member States (engaged in business here but not Czech legal entities) are insured in the country where the institution has its registered office. As of 31st December 2010, the minimum insurance limit in all EU Member States is EUR 100,000. Under Directive 2014/49/EU of the European Parliament and of the Council on deposit guarantee schemes, Member States are obliged to ensure that specific, strictly defined cases of deposits are temporally insured even up to a higher limit. The whole amount of this exceptionally higher coverage (temporary high balance) can reach a maximum of an additional EUR 100,000 in the Czech Republic (above the basic coverage limit of EUR 100,000). The particular conditions for temporary high balances (including the coverage limit and time period of the coverage) can vary from country to country and are defined by the legislation of the respective Member State.

Branches of foreign banks from non-EU Member States participate in the Czech deposit insurance system. In the event of failure, the Guarantee System will organize payout of compensation for deposits in the Czech Republic. Client deposits of such branches are insured under the same conditions as client deposits held in Czech banks.

IS THE GUARANTEE SYSTEM A GOVERNMENT INSTITUTION? WHAT IS THE POSITION OF THE GUARANTEE SYSTEM WITH RESPECT TO GOVERNMENT ADMINISTRATION?

The Financial Market Guarantee System (under its original title the Deposit Insurance Fund) was established as a legal entity pursuant to the Act on Banks and it is not part of the government administration. It is managed by a three-member Management Board (formed by its employees) that is appointed by the Board of Directors. The Board of Directors is appointed and recalled by the Minister of Finance. It is composed of two employees of the Czech National Bank, two employees of the Ministry of Finance of the Czech Republic and one representative appointed on a proposal from the Czech Banking Association.

WHERE DOES THE GUARANTEE SYSTEM GET ITS MONEY?

The Guarantee System manages now two separate funds. These funds have different purposes and the financial resources collected to individual funds can only be used for activities defined by law.

Under the law, all financial institutions (banks, branches of banks from non-EU Member States, building savings banks, and cooperative credit unions) that held insured deposits have to contribute to the Deposit Insurance Fund. Extraordinary contributions, loans from the financial market participants or from similar European institutions, or eventually from the state budget might supplement financial resources of the Deposit Insurance Fund in case of its insufficiency. Other forms of financial resources of the Fund are proceeds from bankruptcy, liquidation and insolvency proceedings of bankrupt banks, where the Guarantee System is a creditor.

The Crisis Resolution Fund will be built-up through annual contributions from financial institutions. In case of need, it is possible to supplement insufficient resources through the collection of extraordinary contributions. The Fund also has the possibility to obtain additional financial resources on the financial market, or by loans from similar European institutions. If it is not possible to get financial resources through these means, the Guarantee System may apply for a subsidy or refundable financial assistance from the state budget. The minimum target level of this fund is set at 1% of the total amount of covered deposits. This level should be reached by mid-2024.

IS THE GUARANTEE SYSTEM ALLOWED TO ISSUE BONDS?

The Guarantee System also has the option to obtain financial resources on the financial market by issuing bonds. For this purpose, the Guarantee System has established a bond issue programme with a duration of 10 years and a maximum amount of unpaid bonds issued as of CZK 100 billion. This programme was approved by the Czech National Bank in 2016. The bond issue programme is ready for situations when it would be necessary to get additional financial resources for the Deposit Insurance Fund. The establishment of the programme will enable the Guarantee System to complete bond issue in the shortest possible timeframe in case of urgent need.

IS THERE A TIME LIMIT FOR WITHDRAWAL OF THE DEPOSIT COMPENSATION?

The compensation payout runs for 3 years from the date of its commencement. You can withdraw your compensation any time within this period.