For claiming a payout of basic deposit compensation, a client does not have to fill out any form. He/she only needs to identify himself/herself at a payout point with a valid ID. If a client is a legal entity it must present a document entitling it to collect the deposit. You can find the list of required documents and IDs here..

In case an applicant cannot collect the reimbursement in person, he/she can authorise someone to collect it for him/her by means of a power of attorney. For convenience, we provide a power of attorney form – power of attorney.

If you are entitled to increased compensation, you must fill out an application form and enclose the relevant documents.

If a client disagrees with the compensation amount paid, he/she can initiate the claims process. Below, you can find the claims form, which upon completion you should send to the Guarantee Systemclaims form.